FAQS
We have listed some of frequently questions asked by our customers here. If you questions same with them, just go and have a view of that. It will help you more quickly!!
About Order
In this period, we only supply products on our Amazon store and our website, please kindly purchase our products on these two areas if you love our products.
We will add a copy of assembly instructions in every product package that requires assembly.You can also contact our customer service via email to get one
Shipping
Yes, we do. More details please refer the information from Shipment & Delivery page. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Delivery details will be provided in your confirmation email. More details please refer the information from Shipment & Delivery page.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Please note that products must be returned in the original packaging and shipped within 30 days of delivery or 40 days of purchase. You will only need to pay the return shipping fees. Please send us an email to notify us once you ship back the product. Your order number and reason for the product return must be included in the email (photos attached if necessary). A full refund will be applied after the refund/order cancellation request is received via email by our customer care department and the product is returned to us.
In the event that you receive defective, incorrect or incomplete merchandise, please contact us right away so we can make it right. For faster assistance with a return or exchange claim, please contact us with your order number, contact information and photos documenting damages (if applicable). Please retain all items and packaging materials until your claim is resolved. If your replacement item is back-ordered or out of stock, we’ll notify you as soon as we have the estimated arrival date, or we may work with you to suggest a suitable replacement.
About Product Tester Volunteer
It is joyful that you want join in our Love-KANKEI big family! As our free product tester, you would have a prior right to get our new products, hot sale products or the products of our brand you want to grab! However, you might need to leave a comment in the related product page to let more people know our products, or sharing in your social media account which need to tag our fanpage in the meantime. If you agree this opinion, please kindly fill this form and Thank you for your support!
You can contact us through our contact page! We will be happy to assist you.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.